Customer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai

Image via WikipediaCustomer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai
Sep 25 2011 - Sep 29 2011 Dubai JW Marriott Hotel
Program Objectives:
By the end of the program, participants will be able to:

• Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
• Determine the uses and objectives of a CRM system.
• Recognize best practices in implementing a CRM strategy.
• Apply CRM for improving marketing, sales, customer service, and customer contact.
• Use Social CRM to drive collaboration among salespeople to increase their effectiveness.

This Program is designed for:
Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.
Program Outline:

Definitions Defining CRM Importance of CRM to Companies Customer Loyalty and Optimizing Customer Experience CRM and Business Intelligence CRM Mistakes Why CRM is Hard? Where Does CRM Fit? CRM in Marketing Relationship and One-to-One Marketing Cross Selling and Up-Selling Customer Retention Customer Profitability and Value Modeling Customer and Business Value Customer Relationship Management Training for Marketers CRM and Customer Service Call Center and Customer Care Customer Satisfaction Measurement Customer Service Checklist for Success Customer Service Training

Sales Force Automation Activity, Contact and Lead Management Knowledge Management Business Training for Salesforce Planning CRM Programs Developing a CRM Strategy CRM Business Plan Cost Justifying CRM Choosing CRM Tools and Suppliers Customer Relationship Management Softwares Managing a CRM Project Implementation Checklist CRM Roadblocks and Saboteurs Looking toward the Future CRM Training Program and Customer Loyalty The New Rules of Marketing and PR Social CRM

Pre-requisites None Delivery Type Group-Live

Related Programs Internet and Web Marketing Managing for Sales Results Strategic Sales Planning and Territory Management

Related articles

• Gartner: Social CRM Market Will Reach $1B In Revenue By 2012 (techcrunch.com)
• EasyAsk Sweetens Sugar CRM (arnoldit.com)
• How do you define social CRM? (nevillehobson.com)
• CRM Idol 2011: The Reviews Continue #2B (zdnet.com)
• CRM Idol 2011: The Reviews Continue #3A (zdnet.com)

Certified Sales Manager, Sales and Marketing, Sales Training, Executive Training Dubai, Job Training Dubai, Business Training

Image via WikipediaCertified Sales Manager, Sales and Marketing, Sales Training, Executive Training Dubai, Job Training Dubai, Business Training
Program Objectives:
By the end of the program, participants will be able to:

• Demonstrate traits of an excellent sales manager.
• Plan forecasts and quotas with more accuracy and precision.
• Conduct sales coaching and counseling sessions effectively.
• Practice effective interpersonal skills.
• Manage the sales force with confidence and determination.
• Provide sales training for colleagues.
• Maximize the sales performance of their team.

This Program is designed for:
Newly appointed and experienced sales managers who need to sharpen their tools to respond to customers, team and company needs. This program is worth 25 NASBA CPEs.
Program Outline:

Sales Management and the Marketing Mix Common Characteristics of the Sales Force Discovering Core Competencies Sales Competency Model and Sales Competency-Based Training Effective Delegation Sales Manager Training Forecasts and Quotas Quota Management Ways to Ruin a Sales Force Account Management Coaching and Counseling for Sales Steps to Effective Sales Coaching Self Motivation and the Power of Thoughts in Bringing Results The Law of Attraction Sales Training for Effective Results Emotional Intelligence in Selling EI Quiz The Power of Emotions in Selling Emotional Impulse Control Anger Management during Emotional Outbursts

Evaluating Sales Representatives Giving and Receiving Sales Feedback Evaluating Reps during Visits Customer Service Training for Representatives Sales Force Effectiveness Sales Performance Management Time Allocations for Sales Managers Managing Time for Sales People How to Save Time During Selling Business Development and Sales Force Management Building a Winning Sales Team Selling Strategically Understanding the Sales Funnel Corporate Sales Training Sales and Marketing Training for Effective Leadership Managing Sales Force Effectively with SPIN Selling and Strategic Selling Hypnotic Selling and the Power of the Mind

Pre-requisites None Delivery Type Group-Live

Related Programs Customer Relationship Management: CRM Strategic Roadmap Key Account Management: Establishing Profitable Customer Relationships Internet and Web Marketing

Related articles

• Job opening- Sales Enablement Manager at RIM in Canada (salesenablement.wordpress.com)
• CustomerCentric Selling Offers Its Clients the Highly Acclaimed Sales Process Management™ Workshop in Boston Free of Charge (prweb.com)
• Why does the Sales Training Industry Need a Name Change? (customerthink.com)
• What Should You Pay For Sales Training? (davidsteel.typepad.com)
• Sales Success Stories to Effectively Close Your Sales (davidsteel.typepad.com)
• eCornell Selects Resolution Systems Inc. to Deliver Strategic Sales Consulting Services to Corporate Sales Team (prweb.com)
• Ashton Woods' Dan Gezella wins Sales Manager of the Year at NAHB Nationals Contest (prweb.com)
• Job opening - Sales Enablement Programs Manager (salesenablement.wordpress.com)
• 8 Keys To Ensuring A Spectacular Sales Training Experience (davidsteel.typepad.com)
• Transitioning to Sales Management, by University of San Francisco (thecustomercollective.com)

Customer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai

Image via WikipediaCustomer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai
Program Objectives:
By the end of the program, participants will be able to:

• Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
• Determine the uses and objectives of a CRM system.
• Recognize best practices in implementing a CRM strategy.
• Apply CRM for improving marketing, sales, customer service, and customer contact.
• Use Social CRM to drive collaboration among salespeople to increase their effectiveness.

This Program is designed for:
Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.
Program Outline:

Definitions Defining CRM Importance of CRM to Companies Customer Loyalty and Optimizing Customer Experience CRM and Business Intelligence CRM Mistakes Why CRM is Hard? Where Does CRM Fit? CRM in Marketing Relationship and One-to-One Marketing Cross Selling and Up-Selling Customer Retention Customer Profitability and Value Modeling Customer and Business Value Customer Relationship Management Training for Marketers CRM and Customer Service Call Center and Customer Care Customer Satisfaction Measurement Customer Service Checklist for Success Customer Service Training

Sales Force Automation Activity, Contact and Lead Management Knowledge Management Business Training for Salesforce Planning CRM Programs Developing a CRM Strategy CRM Business Plan Cost Justifying CRM Choosing CRM Tools and Suppliers Customer Relationship Management Softwares Managing a CRM Project Implementation Checklist CRM Roadblocks and Saboteurs Looking toward the Future CRM Training Program and Customer Loyalty The New Rules of Marketing and PR Social CRM

Pre-requisites None Delivery Type Group-Live

Related Programs Internet and Web Marketing Managing for Sales Results Strategic Sales Planning and Territory Management

Related articles

• Understanding Social Customer Relationship Management (soshable.com)
• Axonom Sponsors Manufacturing Industry Track at Microsoft Dynamics CRM 2011 Global Virtual Launch Event (prweb.com)
• Cell-CRM.com Introduces Free CRM Software (prweb.com)
• A New CRM? Search Vendors Scramble (arnoldit.com)
• ATCORE Systems Announces the Launch of New SugarCRM Module: Sugar2Prod Helps Companies Migrate Data from Development to Production (prweb.com)
• InterDyn AKA Announces New Executive Vice President of Sales and Marketing (prweb.com)
• Microsoft Dynamics CRM Online launches Monday (seattletimes.nwsource.com)
• The Very Basics of Customer Relationship Management [CRM] (trak.in)
• Microsoft ships Dynamics CRM 2011 to cloud customers first (arstechnica.com)
• Salesforce.com vs. Marketing Automation (demandmetric.com)

Certified Sales Manager, Sales and Marketing, Sales Training, Executive Training Dubai, Job Training Dubai, Business Training

Image via WikipediaCertified Sales Manager, Sales and Marketing, Sales Training, Executive Training Dubai, Job Training Dubai, Business Training
Program Objectives:
By the end of the program, participants will be able to:

• Demonstrate traits of an excellent sales manager.
• Plan forecasts and quotas with more accuracy and precision.
• Conduct sales coaching and counseling sessions effectively.
• Practice effective interpersonal skills.
• Manage the sales force with confidence and determination.
• Provide sales training for colleagues.
• Maximize the sales performance of their team.

This Program is designed for:
Newly appointed and experienced sales managers who need to sharpen their tools to respond to customers, team and company needs. This program is worth 25 NASBA CPEs.


Program Outline:

Sales Management and the Marketing Mix Common Characteristics of the Sales Force Discovering Core Competencies Sales Competency Model and Sales Competency-Based Training Effective Delegation Sales Manager Training Forecasts and Quotas Quota Management Ways to Ruin a Sales Force Account Management Coaching and Counseling for Sales Steps to Effective Sales Coaching Self Motivation and the Power of Thoughts in Bringing Results The Law of Attraction Sales Training for Effective Results Emotional Intelligence in Selling EI Quiz The Power of Emotions in Selling Emotional Impulse Control Anger Management during Emotional Outbursts

Evaluating Sales Representatives Giving and Receiving Sales Feedback Evaluating Reps during Visits Customer Service Training for Representatives Sales Force Effectiveness Sales Performance Management Time Allocations for Sales Managers Managing Time for Sales People How to Save Time During Selling Business Development and Sales Force Management Building a Winning Sales Team Selling Strategically Understanding the Sales Funnel Corporate Sales Training Sales and Marketing Training for Effective Leadership Managing Sales Force Effectively with SPIN Selling and Strategic Selling Hypnotic Selling and the Power of the Mind

Pre-requisites None Delivery Type Group-Live

Related Programs Customer Relationship Management: CRM Strategic Roadmap Key Account Management: Establishing Profitable Customer Relationships Internet and Web Marketing

Related articles

• 7-Step Program To Rev Up Your Sales in 2011 (blogs.forbes.com)

Customer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai

Image via WikipediaCustomer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai
Program Objectives:
By the end of the program, participants will be able to:

• Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
• Determine the uses and objectives of a CRM system.
• Recognize best practices in implementing a CRM strategy.
• Apply CRM for improving marketing, sales, customer service, and customer contact.
• Use Social CRM to drive collaboration among salespeople to increase their effectiveness.

This Program is designed for:
Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.

Related articles

• To Change CRM, Embrace The Social Cloud (informationweek.com)