Customer Relationship Management: CRM Strategic Roadmap | Dubai Training, Consultant, Business Management Seminars, Certificati

Customer Relationship Management: CRM Strategic Roadmap | Dubai Training, Consultant, Business Management Seminars, Certification

Program Objectives:

By the end of the program, participants will be able to:

• Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
• Determine the uses and objectives of a CRM system.
• Recognize best practices in implementing a CRM strategy.
• Use CRM for improving marketing, sales, customer service, and customer contact.

This Program is designed for:

Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.